Terms and conditions
I – GENERAL PROVISIONS
The General Terms and Conditions of Sale detailed below apply to all orders placed with Le Loup Corporation for all products and services offered on the website. They can be accessed at any time on the website.
Le Loup Corporation reserves the right to adapt or modify the terms and conditions at any time, the version of the Terms and conditions of sale applicable to any transaction are the terms and conditions published on the date of the order. Consequently, the placing of an order by a customer implies full compliance, without reservation, of these terms and conditions.
II – INFORMATION AND ACCESS OF THE WEBSITE
www.leloupshoes.com/us is an e-commerce merchant owned and managed by Le Loup Corporation
The website is available to all users of the Internet network and is available 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Le Loup Corporation or its suppliers, for reasons of technical maintenance and / or safety cases. of circumstances beyond its control, that is, “force majeure events” recognized by the US courts. Le Loup Corporation is not responsible for damages caused by the lack of availability of the website.
Le Loup Corporation reserves the right to update the website, especially for technical or commercial reasons. When these changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services provided, users may be informed of the changes made, but they will not need to be accepted.
III – SUBSCRIPTION TO THE WEBSITE
To place an order, the customer must first create an account by completing their personal data (the “Personal Account”).
By creating the personal account, the client guarantees the accuracy and integrity of the data provided. The client must update their personal data. If there is an error related to the recipient’s address, Le Loup Corporation will not be liable in case the delivery of the requested products cannot be done.
To ensure a faster and easier connection or registration, the client can use the “Facebook Connect” functionality, which allows him to automatically complete the form.
To place an order, the customer must have reached the majority and enjoy their full legal capacity to enter into contracts, and have a valid payment card issued by a bank acceptable to the payment provider of Le Loup Corporation.
Le Loup Corporation reserves the right to refuse any request or order and close an account at its sole discretion.
IV – PRODUCTS
The products offered for sale are those described and available on the website, within the limit of the stock of available products. The information is updated in real time. However, errors that occur during the update cannot be responsible for Le Loup Corporation. Le Loup Corporation cannot be responsible in case of cancellation of an order due to stock depletion.
Le Loup Corporation takes the greatest care in the presentation and description of the products to provide the customer with the best possible information. However, some non-substantial errors may appear on the website, which the customer acknowledges and accepts.
It is possible that the customer receives an item previously returned by another person. However, intact items that have not been used are only accepted, after a thorough review before re-storage.
In any case, in case of non-conformity of the product delivered in comparison with its description on the website, the customer can exercise his right of withdrawal or implement the Le Loup compliance guarantee that, when applicable, will result in an exchange or refund of the price (total or partial) that has been billed.
V – ORDER
The acceptance of an order placed on the website is subject to compliance with the procedure established by Le Loup Corporation, expressed by a succession of different stages that the customer must follow to validate his order.
The customer can at any time change or eliminate the products added in his bag (the “Bag”). The Exchange summarizes the products selected by the customer, as well as their price, VAT and shipping costs, excluding customs and other taxes. The customer can modify his Bag at any time before validating the order.
The price paid by the Client does not include customs and other taxes. These additional costs will be paid directly by the Customer after agreeing to the shipping method, etc. through our customer service department.
The confirmation of the order by the customer implies acceptance of all the provisions of the terms and conditions. Le Loup Corporation sends the customer an email confirmation that summarizes the order (products, prices, product availability, quantity, etc.). For this purpose, the customer formally accepts the use of email to receive confirmation of the content of his order from the company Le Loup Corporation.
VI – ORDER REJECTION
Le Loup Corporation reserves the right to remove at any time any product displayed on the website and / or replace or modify any content or information related to any product. Despite Le Loup Corporation’s best efforts to meet customer expectations, Le Loup Corporation may be forced to cancel an order even after sending a confirmation via email. In that case, the order will be refunded.
Le Loup Corporation is not responsible to the client or a third party in case of the removal of a product from the website, and in case of replacement or modification of any content published on the website or rejection of an order after having been confirmed by email.
– PRICES AND PAYMENT TERMS
Prices are mentioned on the website in US dollars. Prices include VAT but exclude customs duties and other taxes for other countries.
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon receipt depending on the legislation of your country.
Le Loup Corporation reserves the right to modify its prices at any time, but the products will be billed and paid based on the rates in force at the time of ordering, subject to availability.
The products are paid on the day of the order.
Purchases will be settled through PayPal or through the secure platform chosen by Le Loup Corporation. The customer expressly acknowledges that the disclosure of his bank card number to Le Loup Corporation authorizes the company to debit the amount of the products ordered from its account. As the case may be, Le Loup Corporation a notification of cancellation of the order by payment error to the customer to the email address registered by the customer.
The customer can, at his discretion, save the details of his payment card for the next purchase. This information is maintained and processed by Mercadopago and Le Loup Corporation will never keep the payment card data.
The data recorded and saved by Le Loup Corporation constitutes a proof of the order and all previous transactions. The data registered by payment companies constitutes proof of financial transactions.
Note: our e-commerce transactions are processed and shipped from Argentina, the US or Chile.
Contact your bank or credit card company before buying to confirm, and send an email to firstname.lastname@example.org for any questions.
VII – DELIVERY
Deliveries are made by external companies, according to the option chosen by the customer at the time of validating your order.
Delivery operates at the time of transfer of physical possession of the product to the Customer (the “Delivery”). The risk of loss or deterioration of the Product is transferred to the Client at the time of Delivery.
The delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the “Delivery and returns” section.
The delivery is made to the delivery address indicated by the client, specifying that it must be the address of the client’s residence, an individual of his choice or a legal entity (delivery to his company).
Our carrier cannot deliver to APO / FPO / DPO military addresses, hotels or post office boxes.
The customer must ensure that he has provided accurate and complete information about the delivery address (including in particular: house number / name, building number / name, staircase, access codes, names and / or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the customer, the products will be returned to Le Loup Corporation, which will contact the customer to arrange another delivery.
Orders are sent within a maximum of 12 business days, from the date after the order is confirmed. However, the period can be particullary extended especially after the launch of a new collection and during December, considering the significant increase in the volume of orders.
Unfortunately, Le Loup Corporation cannot ship to the following countries for legal reasons: Morocco, Taiwan, South Korea, United Arab Emirates.
Le Loup Corporation cannot be responsible for late delivery caused by a force majeure case.
If the delivery time is exceeded and is not justified by a case of force majeure, the customer can request the cancellation of the sale and within a maximum period of 15 days will receive a refund of the Order. Le Loup Corporation cannot be responsible for any direct or indirect damage resulting from the delay in delivery.
VIII – RETURNS AND REFUNDS
Any non-professional customer can use their right of withdrawal for a period of 14 days from delivery. In this case, the client should contact Le Loup Corporation through the email email@example.com.
The return request will be confirmed by Le Loup Corporation to the customer by email. The customer must follow the procedure mentioned in the email confirmation.
The products will be returned to Le Loup Corporation within 14 days from the day of delivery. After 14 days, the sale is final. The products must be returned with their original packaging, with the original, new labels, without having used or washed it.
Customer reimbursement is subject to receipt of Products returned by Le Loup Corporation and its excellent condition. Unless the client indicates otherwise, the refund will be made through the same means of payment used to pay for the Order.
The return of the product (s) is the responsibility of the customer if the order was placed from abroad and is at your own risk.
The return is free if the order was placed from the United States of America.
The reimbursement of an order paid with a gift card or a voucher will always be through a voucher.
In all cases, the cost of returning the product is borne by Le Loup Corporation if the product delivered is damaged or is different from the order. If the customer does not comply with these terms and conditions, including return or exchange conditions, Le Loup Corporation cannot proceed to refund the products in question
X – GUARANTEES AND RESPONSABILITIES
The responsibility of Le Loup Corporation Related products are limited to the sale price of each product. Le loup Corporation will not be liable for the following losses, provided its cause:
– Loss of profits or sales.
– Loss or income
– Loss of earnings or contract or opportunity
– Loss of expected savings
– Data loss.
– Loss of business, management or administration time.
– Image damage
– Missed opportunity and especially for the sale or purchase of a product.
– Psychological damage.
The documents, details, descriptions and information related to the Products published on the website are not covered by any warranty, express or implied, except as provided by law.
Le Loup Corporation does not promise any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or impair functionality or operation of the computer, including the transmission that arises from the download of any content, the software used to download the content, the website or the server that makes it available. In this regard, the customer accepts that it is their responsibility to install adequate antivirus and security software on their computer hardware and other devices to protect against such errors, viruses or other harmful programming routines. Subject to the first paragraph of this section,
Le Loup Corporation must only deliver products that comply with the contractual provision. Products are considered compliant if the following conditions are met: (i) they must comply with the description and have the characteristics mentioned on the website; (ii) must comply with the uses that can reasonably be expected of him; (iii) they must comply with the quality and resistance that can reasonably be expected from similar products.
In accordance with legal regulations, Le Loup Corporation guarantees customers against compliance and latent defects, under the following conditions:
In the event of a visible defect of a Product, the customer must send an email to firstname.lastname@example.org within 3 days from the date of Delivery. All claims will mention the defect in question. Otherwise, the claim will not be accepted and the return or exchange will not be possible. The Product will be returned, with its original packaging, with the original, new labels, without having been used or washed, and the order reference and the copy of said claim will be sent by mail to our office located at 2133NE 17th TER, WILTON MANORS, FL.
The visible defect confirmed by Le Loup Trading will result, depending on the content of the claim and the nature of the defect, the exchange or refund or proof.
Default, latent defects
Subject to confirmation of a default or latent defect by Le Loup or the manufacturer, as the case may be, the customer must enjoy the following guarantees:
Le Loup Corporation with registered office located at 2133NE 17th TER, WILTON MANORS, FL.
It should be noted that the confidentiality of data exchanges is not guaranteed through the Internet, and that each Internet user must take all appropriate measures to protect their own data and / or software from contamination of any possible virus circulating on the Internet .